FAQs

• Client-supplied or Written-supplied items upon request. Client-supplied items must be posted to me to personalise. You are responsible for the shipping costs. If you want us to supply any materials, please reach out to us to discuss the options.

• Let us know what you want to engraved/written and we will give you a quote.

• Once you have placed your order, you will be emailed to discuss your words and design.

• Production time: 7-14 days

• Shipping time: 2-7 days within New Zealand

How We Engrave
We use a handheld Brushless Engraving Machine that’s compact, powerful, and easy to bring to events. Unlike larger engraving equipment, this tool is incredibly user-friendly and requires no additional power setup. While engraving, the machine does produce some noise and a bit of fine dust, but it’s designed to be unobtrusive, allowing us to work seamlessly in various environments.

How We Write
To achieve the best quality on a range of surfaces, we carefully select our writing tools. Our favorites include the Traditional Dip Pen, Fountain Pen, Brush Pen, and Markers. Each pen offers a unique touch, ensuring every piece we create is both beautiful and perfectly suited to the material.

What can you engrave on?

We can engrave on a wide range of glass, aluminium, ceramic and metal surfaces. For instance: Mugs, Wine and champagne glasses, Flasks, Spirit Bottles, Perfume bottles, Glass boxes, Candle Jars, Compact Mirrors,...

What colors do you offer for engraving?

Choose from Gold, Rose Gold, and Silver for a beautiful metallic finish, or opt for a traditional, plain engraving for a classic look.

What surfaces can you write on?

We can bring our calligraphy skills to a variety of surfaces, including: Paper, Leather, Plastics, Wood,...

Item Suggestions by Category:

• Electronics: Phone cases, laptop cases

• Beauty: Hair brushes, jewelry boxes, perfume bottles, compact mirrors, makeup brushes, lipsticks

• Gifts: Coasters, gift boxes, gift tags, greeting cards, pencil cases, ornaments, notebooks

• Homewares: Photo frames, albums, candle holders, clocks, bookends, mirrors

• Kitchenware: Drinking cups, mugs, wine glasses, champagne flutes, water bottles, flasks, plates, cutlery, jars, tins

• Weddings: Coat hangers, ribbons, coasters

Can you source materials for engraving?
Yes! We can source materials depending on your needs and timeline. We primarily offer card stock and acrylic supplies.

What materials work best for marketing campaign?
For these types of events, we recommend providing your own products or branded promotional items. We can then handle either on-site or off-site personalization. This approach is often more cost-effective, as hand-engraving logos can be time-consuming and costly.

What is your rate for personalisation?

The rate typically depends on several factors, including:

• The personalisation method (engraving, handwriting, or hot-foiling).

• The number of words per item.

• The quantity of items (larger quantities often mean a lower rate per item).

For a detailed quote tailored to your project, feel free to get in touch!

Do you have any additional fees?
We keep our pricing straightforward, with only a few potential additional fees, which may apply in certain situations:

• For special supplies that need to be purchased

• For materials we source on your behalf

• For travel outside of our standard service areas

• For courier services if you need to send us items to work on

• For rush requests on last-minute bookings or scope changes

• For design services when you’d like custom designs created in advance

What are your payment terms?
To secure your date, we require a 50% non-refundable retainer, due within 5 days of booking. This retainer reserves our time for your event and fairly compensates us for committing to your event and turning down other clients.

For events booked less than 3 weeks in advance, full payment is required before the event date. Due to the event’s proximity, full payment may also be requested for any upcoming events.

Do you require a minimum number of hours?
Yes, we require a minimum booking of 2 hours for any onsite event.