FAQs

How We Engrave
We use a handheld Brushless Engraving Machine that’s compact, powerful, and easy to bring to events. Unlike larger engraving equipment, this tool is incredibly user-friendly and requires no additional power setup. While engraving, the machine does produce some noise and a bit of fine dust, but it’s designed to be unobtrusive, allowing us to work seamlessly in various environments.

How We Write
To achieve the best quality on a range of surfaces, we carefully select our writing tools. Our favorites include the Traditional Dip Pen, Fountain Pen, Brush Pen, and Markers. Each pen offers a unique touch, ensuring every piece we create is both beautiful and perfectly suited to the material.

What can you engrave on?

We can engrave on a wide range of glass, aluminium, ceramic and metal surfaces. For instance: Mugs, Wine and champagne glasses, Flasks, Spirit Bottles, Perfume bottles, Glass boxes, Candle Jars, Compact Mirrors,...

What colors do you offer for engraving?

Choose from Gold, Rose Gold, and Silver for a beautiful metallic finish, or opt for a traditional, plain engraving for a classic look.

What surfaces can you write on?

We can bring our calligraphy skills to a variety of surfaces, including: Paper, Leather, Plastics, Wood,...

Item Suggestions by Category:

• Electronics: Phone cases, laptop cases

• Beauty: Hair brushes, jewelry boxes, perfume bottles, compact mirrors, makeup brushes, lipsticks

• Gifts: Coasters, gift boxes, gift tags, greeting cards, pencil cases, ornaments, notebooks

• Homewares: Photo frames, albums, candle holders, clocks, bookends, mirrors

• Kitchenware: Drinking cups, mugs, wine glasses, champagne flutes, water bottles, flasks, plates, cutlery, jars, tins

• Weddings: Coat hangers, ribbons, coasters

Themed Events
We’re more than happy to dress according to your event theme! Just let us know your dress code requirements in your inquiry, and we’ll discuss the options with you to ensure our attire aligns with the event vibe while still being comfortable for our work.

Our Standard Dress Code
Our usual attire is all black, seamlessly matching our equipment and accessories. However, we can adjust our look to fit various dress codes:

• Business Formal: Blazer (required) or matching suit, Blouse or dress shirt, Trousers or dress skirt, Closed-toe shoes, All-black outfit

• Business Casual: Blazer (optional), Modest blouse or dress shirt, Trousers or skirt, Closed-toe shoes, All-black outfit

• Smart Casual: Any shirts or blouses, including T-shirts, Any pants (including jeans) as long as they’re free of holes and rips, Day-wear skirts or dresses, Any shoes, including including (sneakers and sandals)

Please email us to confirm our availability in our Event Calendar. To make sure everything is flawless on the big day, we typically request a sample of your item in advance. This allows us to test the surface, make adjustments as needed, and avoid any surprises. Plus, your sample can be beautifully showcased at the live event, drawing attention and giving guests a preview of the final product.

What do you need from us?
To make sure your event runs seamlessly, here’s what we’ll need in advance and on the event day itself:

Before the event:

• Event date(s), time(s), and expected service duration

• Venue details, including the specific location within the event

• Whether it’s a private or public event, plus the expected number of guests

• Details on the products to be personalised

• On-site contact person(s) and their contact information

• Dress code, if applicable

On the day of the event:
We just need a table and chair, enough space for our supplies, and good lighting to work comfortably.

Are you available on weekends or public holidays?
Absolutely! We’re available for weekend and public holiday events, with no extra charge.

Where are you available for in-store events?
We currently serve these areas in Auckland:

• Auckland Central

• North Shore

• South Auckland and Eastern Suburbs

For events outside Auckland, we’re happy to travel, but please note that travel fees may apply and are not included in the hourly rate.

Can you source materials for engraving?
Yes! We can source materials depending on your needs and timeline. We primarily offer card stock and acrylic supplies.

What materials work best for conference or PR events?
For these types of events, we recommend providing your own products or branded promotional items. We can then handle either on-site or off-site personalization. This approach is often more cost-effective, as hand-engraving logos can be time-consuming and costly.

What is your rate for an onsite event?

Our hourly rate is $200 per hour, which includes a complimentary 15-minute setup right before your event. Booking 8+ hours? Enjoy a reduced rate of $195 per hour for all-day events

Do you have any additional fees?
We keep our pricing straightforward, with only a few potential additional fees, which may apply in certain situations:

• For special supplies that need to be purchased

• For materials we source on your behalf

• For travel outside of our standard service areas

• For courier services if you need to send us items to work on

• For rush requests on last-minute bookings or scope changes

• For design services when you’d like custom designs created in advance

What are your payment terms?
To secure your date, we require a 50% non-refundable retainer, due within 5 days of booking. This retainer reserves our time for your event and fairly compensates us for committing to your event and turning down other clients.

For events booked less than 3 weeks in advance, full payment is required before the event date. Due to the event’s proximity, full payment may also be requested for any upcoming events.

Do you require a minimum number of hours?
Yes, we require a minimum booking of 2 hours for any onsite event.